Frequently Asked Questions (FAQ)

Here you will find answers to frequently asked questions regarding ordering, delivery, payment, returns, and product selection at FuturePeaks. If you cannot find the answer you are looking for, please contact info@futurepeaks.fi.

Ordering and payment

What payment methods does FuturePeaks offer?

Our payment service provider is Paytrail. In addition, the Shopify checkout currently supports Shop Pay, Apple Pay, and Google Pay. You can always see the bank and mobile payment methods and other available options offered via Paytrail at the checkout. For more details, please see our payment terms.

Is payment secure?

Yes. Payments are processed through the secure payment services of our payment providers. FuturePeaks does not handle the customer's online banking credentials or full payment card details.

Can I change or cancel my order?

If your order has not yet been shipped, please contact info@futurepeaks.fi as soon as possible. According to our return policy, there are no return costs for orders cancelled before shipment. Orders that have already been shipped are subject to our standard return policy.

How do I know if my order has gone through?

After placing your order, you will receive an order confirmation to the email address you provided. Please also check your spam folder if necessary. If you cannot find the confirmation, please contact our customer service.

Delivery and pickup

What delivery methods are available in Finland?

In Finland, delivery options include Posti and Matkahuolto parcel and home delivery services. The available options depend on factors such as the contents and weight of your order, and the exact price is shown at checkout.

How much does delivery cost in Finland?

For example, a Posti Parcel costs €5.90 and a Matkahuolto "Lähellä" parcel costs €6.90. Home delivery options are more expensive. The current delivery price is displayed at checkout before you confirm your order.

When is delivery free?

FuturePeaks offers free delivery within Finland when the value of the products after discounts exceeds €59. You can see at checkout whether you have met the threshold for free delivery.

How quickly is an order shipped?

We aim to ship products in stock within 24 hours. The standard delivery time in Finland is approximately 1–3 business days, depending on the delivery method. Pre-orders, out-of-stock items, and exceptional circumstances may extend the delivery time.

Can I pick up my order in Helsinki?

Yes. Pickup is free of charge. The pickup point is located at Itälahdenkatu 20 A, 4th floor, 00210 Helsinki and is open on weekdays from 11 a.m. to 4 p.m. You will receive a notification when your order is ready for pickup.

Do you ship to Sweden and the rest of Europe?

Yes. FuturePeaks also ships orders to several European countries. Depending on the market area, we use services such as PostNord, UPS, and Posti. Exact options and prices are shown at checkout. The typical delivery time for EU shipments is approximately 3–7 business days.

See more detailed and up-to-date information in our shipping policy.

Returns and issues

Can I return a product?

In accordance with our return policy, customers have a 14-day right of return. The returned product must be unused, in sellable condition, and in its original packaging. Before returning, please contact info@futurepeaks.fi to receive return instructions.

Who pays for return shipping costs?

The customer is responsible for the shipping costs of a standard return, and the shipping costs of the original order are not refunded. If the product is defective, the return or exchange will be handled according to our return policy at no cost to the customer.

What should I do if a product is damaged, incorrect, or has an issue with its expiration date?

Please contact info@futurepeaks.fi as soon as possible. State your order number and describe the problem as accurately as possible. Photos are often helpful in resolving the matter quickly.

See all terms in our return policy.

Products and selection

Are FuturePeaks products vegan?

FuturePeaks is an online store specializing in plant-based sports nutrition and dietary supplements, and our entire selection is plant-based. You can find more detailed information on ingredients, allergens, and nutritional content on the product pages.

How do I choose the right protein powder?

The choice depends on the intended use, taste, and the consistency you prefer. Traditional plant-based protein blends are suitable for supplementing daily protein intake, while clear protein drinks are a lighter, more juice-like alternative. Explore our protein powders and the detailed nutritional content of our products.

What is the difference between a sports drink and an electrolyte drink?

A sports drink usually contains carbohydrates as an energy source and often includes electrolytes. The focus of an electrolyte or hydration drink is on replenishing fluids and electrolytes like sodium, and it may contain little or no carbohydrates. Explore our sports drinks and electrolytes and hydration products.

Gel, energy chew, or sports drink – which should I choose?

All of these can be used to supplement carbohydrate intake during exercise. Gels and energy chews are easy to dose, while a carbohydrate-rich sports drink combines energy and hydration in one product. Many people use them in combination during long workouts. See our energy gels and chews and sports drinks.

Where can I see the carbohydrate, protein, sodium, or caffeine content of a product?

The product pages provide product-specific nutritional content and the most important usage information. For endurance products, it is worth checking especially the carbohydrate content per serving, sodium or other electrolytes, and any caffeine content. For dietary supplements, check the recommended daily dose and the amount of active ingredients.

Where can I find vitamins and omega-3 products?

Vitamins and minerals can be found in our vitamins and minerals collection. Vegan omega-3 products can be found in our Omega-3 fatty acids collection.

How do I know which dietary supplement is right for me?

The information on product pages helps you compare the composition and dosage of products. Dietary supplements do not replace a varied diet. If you have a medical condition, are on medication, are pregnant, or have another situation affecting your individual nutrition, please seek advice from a healthcare professional if necessary.

Availability and customer service

What should I do if the product I want is out of stock?

For many out-of-stock products, you can subscribe to an availability notification directly on the product page when the notification feature is enabled. This way, you will be notified when the product is back in stock.

Can I try products before buying a large package?

Single servings, test packs, or sample boxes are available for many products. Availability varies by product and season.

How can I get in touch with FuturePeaks?

The easiest way is by email: info@futurepeaks.fi. You can also use the online store's contact page.